Safety During a Pandemic

Safe Stay in Platinum Aparthotel

At Platinum Aparthotel, the safety and well-being of our guests and our team members remains our highest priority. Therefore, we follow the following protocols recommended by the Center for Disease Control (CDC) and the World Health Organization (WHO):

  • We wear masks / visors and disposable gloves;
  • All employees trained in ensuring sanitary safety of guests;
  • We provide our guests with a certified hand sanitizer;
  • After each contact with guests, we disinfect the office / reception;
  • Every hour, we disinfect high-intensity areas (handles, switches, countertops and etc.);
  • The waiting room at the reception is out of service space;
  • We have limited the number of people staying at the reception;
  • We use non-cash payments;
  • We have introduced the option to order take-away breakfast;
  • We have introduced the option of completing an online registration card;
  • We are divided into teams that do not meet each other;
  • We use certified disinfectants;
  • We have suspended the daily cleaning service;
  • The rooms are thoroughly cleaned and sanitized after each check-out;
  • We use appropriate hand washing techniques and the best personal hygiene practices;
  • We constantly cooperate with each guest to take into account individual needs and requests that could make the stay more comfortable;
  • We are in constant contact with government and local officials to guarantee guests that we have the most current directives.